Last updated: 10 November 2026
Our Commitment to Your Privacy
This Privacy Policy explains what information Hostomega collects when you visit hostomega.com, contact us or use our services, how we use it, and the choices you have.
What We Collect
- Account and order details: your name, email address, phone number, postal address and company name, entered when you sign up or order in our client area (billing.hostomega.com).
- Payment details: payments are handled by our payment providers (SSLCommerz and PayPal). We receive confirmation of the payment, but we do not see or store your full card or mobile wallet details.
- Contact form messages: the name, email address, phone number and message you send through our contact form.
- Technical data: your IP address, browser type and the pages you request, which our servers record in standard log files. We also use your IP address to show prices in Taka for visitors in Bangladesh and in US dollars for everyone else.
- Service data: the files, websites and data you host with us. We only access these when needed to provide or support the service, or when required by law.
Cookies and Local Storage
Our website does not use advertising or analytics cookies. Our client area uses cookies that are needed to keep you logged in and to complete orders.
The website also saves a small note in your browser when you close a promotional popup, so it is not shown again for a while. This note stays in your browser and is not sent to us.
How We Use Your Information
- To set up, run and renew the services you order, and to send invoices and service notices.
- To answer your support requests and contact form messages.
- To protect our network and customers, for example by detecting abuse, spam and fraud.
- To meet our legal and accounting obligations.
We do not sell or rent your personal information.
Who We Share It With
We share information only with services that help us run Hostomega, and only as much as they need:
- Payment providers (SSLCommerz, PayPal) to process your payments.
- Domain registries and registrars when you register or transfer a domain, as domain rules require.
- Google Fonts, which delivers the fonts on our website and receives your IP address when the page loads.
- WhatsApp, if you choose to message us there; its own privacy policy then applies.
- Authorities, when we are required to by law.
How Long We Keep It
We keep your account and billing records while you are a customer and for as long as the law requires us to keep accounting records after that.
When a service is terminated, the data hosted on it is permanently deleted, as described in our Terms of Service. Server log files are kept only for a limited time for security and troubleshooting.
Security
We use encrypted connections (HTTPS/TLS) on our website and client area, and we limit access to customer data to staff who need it. No system is completely secure, so please use a strong, unique password for your account.
Your Choices and Rights
- You can view and update your details at any time in the client area.
- You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it. We may need to keep some records, such as invoices, where the law requires it.
- You can unsubscribe from promotional emails at any time. Service and billing notices will still be sent while you have an active service.
Changes to This Policy
If we change this policy, we will update the date at the top of this page.
Contact Us
For any privacy question or request, email sales@hostomega.com, call +880-9639-777-888, or write to Hostomega, House #134, Eastern Road, Lane #05, Mohakhali DOHS, Dhaka 1206, Bangladesh.
